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My positive comments are primarily directed to Toby English. He was honest, clear and very responsive. Your offered rates were clear, Toby effectively compared options with and without points, with and without escrow and gave clarity about closing costs and was very accurate. I considered several banks and mortgage brokers and your combination of rates, clarity in explaining rate options and good customer survey results won me over. My actual experience thereafter was excellent.
Toby English was a pleasure to work with. He went above and beyond what I would have expected. I would recommend him to my friends and associates. The process was smooth and he kept us informed throughout the underwritting process. Thanks Toby!
Mark English was simply great! He was very responsive and caring with his assistance. By far the best experience possible closing a reverse mortgage. Thank you so much!
Our reverse mortgage consultant Mark English, was fantastic. He was very polite and efficient and treated us with respect. He called back when he was not immediately available and many times he was immediately available to answer our questions. This was overall an excellent experience. Competitive mortgage rates and reasonable fees.
Toby English was very good to work with in all respects. He followed through with what the initially discussed as terms. We were also kept informed of our status of the loan application process. I would use the again and have recommended him to friends and family seeking a reverse mortgage on their home.
Dear Mr. English: Thank you for your prompt, hassle-free, and professionalism while assisting my wife and I on our reverse mortgage. I would be very happy to refer others to you for refinancing or purchasing a new home with a reverse mortgage.
Our Reverse Mortgage Consultant Mark English far exceeded our expectations during every step of the process. His customer service skills are exceptional! I've already recommended him to a friend who is thinking about a reverse mortgage.